FAQs

Where is Glow Hub© located?
Vancouver, BC.

When will I receive my artwork?
Since each product is meticulously handcrafted, once an order is placed there will be a production time of 3-5 business days for the tracking to be available.
Once your personalized piece is ready for shipment, it will take less than a week to arrive, determined by the seller and is based on the area you live in and what shipping methods are available to your area at the time your order is placed.

How do I get my tracking number?
You will be automatically emailed with your tracking number once we ship out your order after the production period (up to 5 business days). If you don't receive your tracking number within that time frame, please feel free to reach out to our support team via email: glowhub.contact@gmail.com

Will my custom neon sign require any specialist installation?
Our signs come in a mounted acrylic panel, which allows them to be portable, and is complete with a normal mains plug that is compatible with the plug socket based on the region they're shipped to. The sign simply just needs to be mounted onto the wall or suspended from a chain that we can supply as an optional accessory.

For standard wall installation we recommend using these strips:
https://amzn.to/2TZFeTJ

What is your return/exchange policy?
*Please reach out to glowhub.contact@gmail.com
Once your product is processed and in production, it can not be cancelled or switched.

Warranty: 1 year warranty on electrical components for indoor signs, 6 months warranty on electrical components for outdoor signs. Warranty begins from date of purchase.

Customer satisfaction is our #1 priority. For further details regarding our return/damage policies please refer to the links found at the bottom of the page.

Are your art pieces presented in Inches or Centimeters?
All our pieces are presented in both.

Where can I add a coupon/discount code to my purchase?
We offer discount codes on a very limited basis or exclusively to our email subscribers. If you have one, you can input the discount code on the checkout page, before paying for your order.

What payment methods are accepted?
We accept Visa, Mastercard, American Express, Paypal. **Including Sezzle for split payments and any other payment methods available at checkout**

How can I contact Glow Hub© customer support?
We work hard to make sure your satisfaction is 100%, if you have any questions or concerns feel free to email us at: glowhub.contact@gmail.com